Legal Information About Here2Win and Its Operator

Who operates Here2Win

Here2Win is operated by Fortunepeak Limited, a company with its registered office at Office 4B, Marina Business Centre, Rodney Bay, Gros Islet, Saint Lucia. We do not publish a company registration number on the site, so the jurisdiction in which the company is established is the one named in that address, and all correspondence should go to [email protected].

The operator holds no licence issued in Australia, and no Australian body supervises its activity. Anyone using the site from Australia does so on their own initiative, and it is up to the individual to establish what the law of their state or territory allows before they register.

What we do not control on other websites

Our pages show a small number of links to outside organisations, namely DMCA, Gambling Therapy, Gam-Anon and Gamblers Anonymous Australia in the footer, and the help services listed on the responsible gambling page. Those sites belong to other parties and we have no say over what they publish or how they handle your data.

A link to another website is not an endorsement of it, and we cannot promise that its content stays accurate, available or unchanged. If you reach an outside site from a Here2Win page, its own terms and privacy policy apply from that point.

Who answers for what is published here

Fortunepeak Limited is responsible for the content of the Here2Win website, including the figures for bonuses, payment limits and processing times. Each page shows the date of its latest revision, and when a figure on the site changes we update the page and its date.

If you spot something that is out of date or wrong, email [email protected] with the page address and the line concerned, and we will check it against the cashier and the live offer and correct the page where needed.

Our licence and the authority behind it

Our gaming activity is carried out under a licence from the Tobique Gaming Commission, and the details below are the ones shown in the footer of every page.

The Australian Communications and Media Authority and the Interactive Gambling Act 2001 are not the regulator or the governing framework of Here2Win, and we do not present our licence as an Australian one.

How we handle a complaint and where it goes next

A complaint begins with the team that can fix it fastest. Raise it in live chat, which runs 24/7, or write to [email protected] with the email address of your account, the date, the amount and a description of what went wrong, and email replies normally arrive within 24 hours.

If the first answer does not settle the matter, reply to that message and ask for escalation to our compliance team, which reviews the case again and answers in writing. If the dispute still stands after that review, you may take it to the Tobique Gaming Commission, the authority that issued licence No. 0000066, and we will provide the records of your account when it asks for them.

Who owns the games, names and logos

The pokies and live tables in our lobby belong to their studios, among them Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Hacksaw Gaming, Yggdrasil, Playson, Betsoft, Microgaming, Relax Gaming, Nolimit City, Red Tiger Gaming and Ezugi. Game titles, artwork and logos are the trademarks of those providers and appear here under their arrangements with us.

The Here2Win name, its logo and the layout and written content of this site belong to Fortunepeak Limited. You may not copy, republish or reuse them, or scrape the site, without our written permission.

How to write to us

For any legal question about the site, write to [email protected] and state the page concerned and what you need. Post sent to Office 4B, Marina Business Centre, Rodney Bay, Gros Islet, Saint Lucia is accepted, but email is read sooner, and live chat is open 24/7 for anything that cannot wait.