Privacy Policy for Here2Win Players
Who looks after your data
Fortunepeak Limited, the operator of Here2Win under Tobique Gaming Commission licence No. 0000066, is the controller of the personal data you give us. Our address is Office 4B, Marina Business Centre, Rodney Bay, Gros Islet, Saint Lucia, and you can reach the team handling data matters at [email protected].
What we collect from you
We collect only the data needed to open your account, run the cashier, check who you are and keep the casino working. The table sets out each category and when it reaches us.
| Category | What it includes | When we collect it |
|---|---|---|
| Registration data | Email address, password, account currency (AUD, EUR or NZD) and any promocode you enter | When you create an account |
| Payment data | The method used (Visa, Mastercard, PayID, Neosurf, bank transfer, Skrill, Neteller, MiFinity or cryptocurrency), amounts and dates | When you deposit or withdraw |
| Verification documents | Passport or Australian driver’s licence, a bank statement or utility bill, and proof that you own the payment method | Before a first withdrawal or when compliance procedures require it |
| Technical data | IP address, device type, browser, app version and log entries | Each time you visit or sign in |
| Cookies and storage | Session and preference identifiers described below | When you browse the site |
The rights you hold and why we process your data
You have the right to ask for a copy of the data we hold about you, to have wrong data corrected, to have data deleted where we have no duty to keep it, to restrict or object to certain processing and to receive your data in a portable format. Send the request to [email protected] from the email address on your account, and we may ask for a document to confirm it is you. We normally reply by email within 24 hours to acknowledge it, and we tell you in writing what we will do and, if we refuse part of a request, why.
We process your data for specific purposes and each has a legal basis. Account and cashier data are processed to perform our agreement with you, verification documents to meet our compliance duties, and logs and device data to prevent fraud and protect accounts, which is our legitimate interest. Optional cookies and any marketing messages rest on your consent, which you can withdraw at any time.
How we use cookies and how you opt out
We use a small set of cookies and browser storage, and you can refuse all but the ones the site needs to function. Strictly necessary cookies keep you signed in and remember that you closed a notice, preference cookies keep small choices you make while browsing, and analytics cookies show us which pages are used so that we can fix problems.
| Category | Purpose | Lifetime | Can you refuse it |
|---|---|---|---|
| Strictly necessary | Sign-in, security, cookie notice | Session | No |
| Preference | Remembering your choices | Until you delete them | Yes |
| Analytics | Counting visits and page use | Until you delete them | Yes |
To opt out, change the cookie settings in Chrome, Edge, Firefox or Safari, or clear stored data on your device, and if you used the Here2Win iOS web app, remove it from the home screen to clear its storage. Refusing cookies that are not necessary does not limit your access to games or the cashier.
Where you can complain and who we share your data with
If you believe we have mishandled your data, write to us first so that we can put it right. You may also complain to a supervisory authority, and if you are in Australia that is the Office of the Australian Information Commissioner. For a concern about our conduct as a licensed operator, you can also contact the Tobique Gaming Commission.
We share data only with those who need it to run your account, and we do not sell it. Payment partners receive what a transaction requires, game providers receive only what a game session requires, and verification documents are reviewed by our own compliance team and are not passed to game providers.
| Recipient | What they receive | Why |
|---|---|---|
| Payment providers: Visa, Mastercard, PayID, Neosurf, Skrill, Neteller, MiFinity, banks and cryptocurrency networks | Payment details, amount, account currency | To process deposits and withdrawals |
| Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Hacksaw Gaming, Yggdrasil, Playson, Betsoft, Microgaming, Relax Gaming, Nolimit City, Red Tiger Gaming and Ezugi | Player identifier, session and game activity | To run pokies and live dealer rounds |
| Tobique Gaming Commission | Records about your account, on request | To meet the terms of licence No. 0000066 |
Where your data is stored, how long we keep it and how to reach us
Our company is based in Saint Lucia and our game providers run studios and servers in several countries, so your data is processed outside Australia. We require the parties that handle it to protect it to a standard comparable to this policy.
We keep account and transaction records for as long as your account is open and for five years after you close it, because compliance and record-keeping duties require it. Marketing preferences are kept until you withdraw consent, and once a retention period ends we delete or anonymise the data.
Closing your account stops further use of your data for play, but records we must keep stay in storage until their period ends. For any request about your personal data, email [email protected], which is the only address our data handling team monitors for this purpose.