Responsible Gambling at Here2Win

How we keep under-18s away from the site

Here2Win is for adults only, and the minimum age is 18 across all of Australia, with no difference between states or territories. We may ask for proof of age at any point, and verification with a passport or an Australian driver’s licence is commonly requested before a first withdrawal. If a person is found to be under 18, we close the account and do not pay out winnings.

If children can use a phone, tablet or computer you play on, set up parental controls on the device itself, such as Google Family Link on Android or Screen Time on iPhone and iPad. Review your own habits as well, and agree with the people you live with that they may ask you about your play. Keep your Here2Win password private, log out on shared devices and do not save login details where a minor could use them.

Signs that gambling is becoming a problem for you

Gambling is a problem when it stops being a choice, and the earlier you notice the change, the easier it is to act. Watch for spending more than you planned, chasing losses with larger stakes, borrowing money or using bill money to play, and thinking about the next session when you should be doing something else.

Other signs include hiding how much you play from family, feeling anxious or irritable when you try to stop, playing longer than you meant to at night and feeling guilt after a session. If two or more of these sound familiar, step away and speak to someone, and our live chat team can help you act on it at any hour.

What we can set up on your account

Our live chat, which runs 24/7 across AEST and AEDT, can point you to the tools available on your account, and you can ask our team for a deposit limit, a time-out or self-exclusion at any time. A request to tighten a limit or begin a time-out applies immediately, while a request to loosen a limit or end a self-exclusion only takes effect after a cooling-off period that our team confirms when you ask.

To start, tell live chat which tool you want and for how long, and the team confirms the setting back to you in writing by email. Self-exclusion with Here2Win is arranged with us directly through live chat or at [email protected], and while it runs we block the account from deposits and play. It does not close other accounts you hold with other operators, so tell each one separately.

Keeping play as entertainment, and where to get help

Treat gambling as paid entertainment, never as a way to earn money or clear a debt. Decide on a budget before you play, use only money you can afford to lose, and stop when it is spent, because every pokie and every live table carries a house edge that cannot be beaten by playing longer.

Free and confidential help is available across Australia. Gambling Help Online offers counselling around the clock on 1800 858 858, and Lifeline provides 24-hour crisis support on 13 11 14. Gamblers Anonymous Australia runs peer support groups.

BetStop is the National Self-Exclusion Register, an Australian Government initiative, and it covers licensed Australian operators only. It is a national resource worth knowing about, but registering with it does not exclude you from Here2Win, so use live chat for that.