Terms and Conditions of Use at Here2Win
What you accept when you open an account with us
Registering an account with Here2Win means you have read these terms and agree to be bound by them, and the agreement is legally enforceable between you and Fortunepeak Limited, the operator of the site. If you do not accept any part of them, you should not register or deposit.
You must be 18 or over to register, deposit or play, and we may ask for proof of age at any time. Each person may hold one account only, in AUD, EUR or NZD, and the details you give at sign-up must be your own, accurate and kept up to date. You may not open or use an account for anyone else, and you play on your own behalf with money that belongs to you.
Here2Win holds no Australian licence and is not supervised by any Australian authority. Whether you are allowed to gamble online from where you live is a matter of the law that applies to you, and by registering you confirm that you have checked it and that taking part is legal for you.
Where our responsibility stops
We are not liable for losses that come from gambling itself, since every wager carries the risk that your stake is lost. We are also not liable for delays or failures caused by outside parties, such as PayID, Visa, Mastercard, Skrill, Neteller, MiFinity or your own bank, or for harm that follows from installing a Here2Win APK obtained from anywhere other than our website.
Our liability for indirect or consequential loss, including lost opportunity or lost winnings that never became payable under these terms, is excluded to the extent the law permits. Nothing in these terms removes a right you hold by law that cannot be removed by agreement.
How we verify you and move your money
We verify players before a first withdrawal, after unusual account activity or when compliance procedures require it. Australian players can send a passport or an Australian driver’s licence, plus a bank statement or utility bill as proof of address, and we may also ask for proof that you own the payment method you deposited with. Checks typically take from several hours to 1 to 3 business days, and withdrawals wait until they are complete.
Deposits and withdrawals run through the cashier, and limits and processing times depend on the method. Withdrawals are subject to account verification and internal processing before the times below apply.
| Method | Minimum deposit | Deposit time | Minimum withdrawal | Withdrawal time |
|---|---|---|---|---|
| Visa | $10 | Instant | $20 | 1 to 3 business days |
| Mastercard | $10 | Instant | $20 | 1 to 3 business days |
| PayID | $10 | Instant | $20 | Up to 24 hours |
| Neosurf | $10 | Instant | Not normally available | Not normally available |
| Bank transfer | $20 | 1 to 2 business days | $50 | 2 to 5 business days |
| Skrill | $10 | Instant | $20 | Up to 24 hours |
| Neteller | $10 | Instant | $20 | Up to 24 hours |
| MiFinity | $10 | Instant | $20 | Up to 24 hours |
| Cryptocurrency | Equivalent of $10 | Usually within minutes | Equivalent of $20 | Usually within 1 hour |
Licence, bonus rules and prohibited conduct
Fortunepeak Limited operates Here2Win under Tobique Gaming Commission licence No. 0000066, which is an offshore licence, and the Tobique Gaming Commission is the authority that licensed this operation. Any dispute under these terms is decided under that licensing framework, and no Australian regulator supervises our licence.
Bonuses are available to players aged 18 and over. The standard welcome package carries a 35x wagering requirement on the bonus amount, so a $200 bonus needs $7,000 in total wagers before bonus funds can be withdrawn, and the funds are valid for 7 days. Live casino games from Evolution Gaming, Pragmatic Play Live and Ezugi, table games and selected high-RTP games may be excluded or may count at a reduced percentage. The maximum stake allowed while bonus funds are active is stated in the terms of each promotion.
We do not allow multiple accounts, bonus abuse such as opening accounts to claim an offer more than once, collusion with other players, or the use of bots, scripts or any automation to place bets. If we find any of these, we may cancel the bonus and the winnings it produced, suspend the account and withhold a withdrawal until our review ends.
What happens if a game or system malfunctions
A malfunction voids all pays and plays on the affected round, and we may void a round result when it came from a software error, a failed connection to a provider such as Evolution Gaming or Pragmatic Play, or a mistaken payout figure. In that case your stake is returned to your balance and any win from the faulty round is removed.
If you think a round was recorded wrongly, tell live chat at once and give the game name, the time and the stake, then follow up by email to [email protected] so there is a written record. We review the round with the game provider and tell you the outcome in writing.
How we change these terms and tell you
We may revise these terms when our services, our payment methods or the law change, and the date at the top of this page shows the latest revision. When a change affects your rights or money, we also notify you by email to the address on your account and by a notice after you sign in.
If you keep playing after the change takes effect, you accept the revised terms, and if you do not accept them you can stop playing and ask live chat to close your account. A bonus you claimed before a change keeps the conditions it was claimed under.